We take the protection of your personal data seriously and will
process your personal data fairly, lawfully and transparently. This privacy
policy describes the personal data we are collecting about you and how it is
used.
We will only collect and use your personal data for the
following purposes, to:
1.1 complete your order(s)
1.2 offer you a better shopping experience
1.3 improve our services
1.4 meet our legal responsibilities
We have appropriate organizational safeguards and security
measures in place to protect your data from being accidentally lost, used or
accessed in an unauthorized way, altered or disclosed.
The communication between your browser and our website uses a
secure encrypted connection wherever your personal data is involved. We encrypt
your data and store it on secure servers hidden behind a firewall.
We require any third party who is contracted to process your
personal data on our behalf to have security measures in place to protect your
data and to treat such data in accordance with the law.
In the unfortunate event of a personal data breach, we will
notify you and any applicable regulator when we are legally required to do so.
By visiting our website, to complete registration, ordering and
notification, we collect and store information for legal use, included but not
limited to:
3.1 email address, including email address provided via approved third parties
associated.
3.2 shipping and billing address ( es ), including name, address line, phone
number.
3.3 specific information for payment verification and Customs issues.
3.4 technical data, including IP address, date and time, browser and operating
system, the URL you requested, etc.
We also protect all personal information that is collected from
you offline, such as through phone calls. If we contact you by telephone
regarding an order or payment, we will ask only for the personal information
needed to place your order or resolve your issue. When we need to store
information related to an order, we enter it into our database through SSL
encryption.
While our website is designed for a general audience, we will
not knowingly collect any data from children or sell products to children, who
are not permitted to use or submit the data to the website.
We may collect personal data about you in the following
ways:
4.1 Direct interactions – you may give us your Identity, Contact, Financial,
Transaction, Profile, and Marketing and Communications data by filling in
forms, entering information online or by corresponding with us by post, phone,
email, telephone or otherwise. This includes personal data you provide, for
example, when you:
4.1.1 Create an account or purchase products on our website;
4.1.2 Subscribe to our newsletter, discussion boards, social media sites or
create wish lists;
4.1.3 Complete a voluntary market research survey;
4.1.4 Contact us with an enquiry or to report a problem (by phone, email, social
media, or messaging service);
4.1.5 When you log in to our website via social media.
4.2 Indirect interactions – as you interact with our website, we may
automatically collect the technical data by using cookies, server logs and
other similar technologies. Please see About Cookies for further details.
4.3 Third parties – we may receive personal data about you from various third
parties, including:
4.3.1 assoiated third parties, including analytics providers such as
Google;
4.3.2 affiliate networks through whom you have accessed our website;
4.3.3 social media platforms when you log in to our website using such social
media platforms;
4.3.4 third parties service providers of technical, payment and delivery
services.
We will only collect and process your personal data where we
have a legal basis to do so. As a data controller, the legal basis for our
collection and use of your personal data varies depending on the manner and
purpose for which we collected it.
5.1 we have your consent to do so, or
5.2 we need your personal data to perform a contract with you. For example, to
process a payment from you, fulfill your order or provide customer support
connected with an order, or
5.3 the processing is in our legitimate interests and not overridden by your
rights, or
5.4 we have a legal obligation to collect or disclose personal data from you.
Your personal data is used by kinicesic to support a range of
different activities. These are listed in the table below together with the
types of data used and the legal bases we rely on when processing them,
including where appropriate, our legitimate interests. Please be aware that we
may process your personal data using more than one lawful basis, depending on
the specific activity involved. Please contact us if you need details about the
specific legal ground we are relying on to process your personal data where
more than one ground has been set out in the table below.
5.5 To create an account and register you as a new customer
(either directly or via social media).
5.6 To process and deliver your order including: recording your order details;
keeping you informed about the order status; process payments and refunds,
collect money owed to us; and assist fraud prevention and detection.
5.7 To manage our relationship with you, including: providing you with any
information, products and services that you request from us; notifying you
about changes to our services, terms and conditions or privacy policy; asking
you to leave a review or take a survey.
5.8 To enable you to take part in a competition, event, survey, or receive a
reward for shopping with us.
5.9 To administer, protect and improve our business and our website/app,
including: troubleshooting, data analysis, testing, system maintenance,
support, data analysis, reporting and hosting of data; setting default options
for you, such as language and currency.
5.10 To deliver relevant website content, online advertisements and information
for you; and measure the effectiveness of the advertising provided.
5.11 To use data analytics to: improve our website, products, services,
marketing, customer relationships and experiences; and for market research,
statistical and survey purposes.
5.12 To recommend products, services discounts and offers that may be of
interest to you, including to send you such information by email, post or
SMS.
5.13 To inform or remind you by email of any task carried out via our website
which remains uncompleted, such as incomplete orders or abandoned baskets.
We will only use your personal data for the purposes for which
we collected it, unless we reasonably consider that we need to use it for
another reason and that reason is compatible with the original purpose. If we
wish to use your personal data for an unrelated purpose, we will notify you and
we will explain the legal basis which allows us to do so. We may process
personal data without your consent, in compliance with the above rules, where
this is required or permitted by law.
We will keep your personal data for no longer than is necessary
for the purpose(s) it was provided for and to meet our legal obligations.
Further details of the periods for which we retain data are available on
request.
We use "cookies" to store specific information about
you and track your visits to the Site, either through a compute or via a mobile
device. It is not uncommon for websites to use cookies to enhance
identification of their visitors.
A "cookie" is a small amount of data that is sent to
your browser and stored on your computer's or mobile device’s hard drive. If
you do not de-activate or erase the cookie, each time you use the same browser
or mobile device to access the Site, our web servers will be notified of your
visit to the Site and in turn we may have knowledge of your visit and the
pattern of your usage. The cookies will enable us to remember your information
so you do not have to re-enter it every time you use the Site.
In addition, we use cookies to manage the security of our Site,
to gather information about usage by users; to research visiting patterns and
conduct interest-based advertising; to assist our partners to track user visits
to the Site and process orders; and to track progress and participation in
promotions.
For these additional purposes identified above, you can
determine if and how a cookie will be accepted by configuring the privacy
setting of the browser you are using to access the Site or the privacy setting
of your mobile device. If you adjust the privacy setting in the browser, your
mobile device will continue collecting data unless you adjust the privacy
setting of the device, and vice versa.
Certain features of the Site depend on cookies. Please be aware
that if you choose to block cookies, you may not be able to sign in or use
those features, and preferences that are dependent on cookies may be lost.
We use a range of analytics and targeted advertising tools to
display relevant website content on our website and online advertisements on
other websites and apps (as described above) to you, deliver relevant content
to you in marketing communications (where applicable), and to measure the
effectiveness of the advertising provided. For example, we use tools such as
Google Analytics to analyze Google's interest-based advertising data and/or
third-party audience data (such as age, marital status, life event, gender and
interests) to target and improve our marketing campaigns, marketing strategies
and website content. We may also use tools provided by other third parties,
such as Facebook,
Our website may include links to and from the websites of our
partner networks, advertisers and affiliates, or to social media platforms. If
you follow a link to any of these websites, please note that these websites
have their own privacy policies and that we do not accept any responsibility or
liability for these policies. Please check these policies before you submit any
personal data to their websites.
We do not sell, rent, trade, license, or otherwise disclose or
share your personal or financial information to anyone, except in the following
specific situations:
7.1 Third-party service providers: Like most online merchants, we sometimes use
third-party service providers to perform specific functions on our behalf. Any
information disclosed to them is solely to help in their provision of service.
For example, we provide your name, shipping address and phone number to
partners such as DHL in order to guarantee delivery of your orders, and we may
use relevant customer information in order to monitor the quality of the third
party’s service.
7.2 Legal requirement to disclose information: We may be required to disclose
information if subpoenaed, served with a court order or requested by
law-enforcement officials conducting investigations, or if we are otherwise
required by law to disclose such information. We will also release personal
information when necessary to protect our legal rights or enforce our Terms of
Use and other agreements. For example, we may share information to reduce the
risk of fraud, or to prevent fraud by users who attempt fraud or other illegal
activity on our Site.
7.3 Merger and/or sale of assets: We do not normally sell, trade or rent
personal information to other companies in the course of our business. However,
it is possible that we might acquire, merge with or be acquired by another
company, or that we might dispose of some or all of our assets, in which case
your personal information could be disclosed to another company, subject to the
Privacy Policy in effect.
7.4 Non-personally identifiable information: We may share information that does
not identify you or any user, such as the number of daily visitors to a
particular page, or the size of an order placed on a certain date, with third
parties such as advertising partners.